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Legal

Right of withdrawal

This English version is provided for convenience. The German version is legally binding.

Last updated: September 23, 2026 · Version 1

Consumers have a statutory right of withdrawal for contracts concluded exclusively by means of distance communication. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (section 13 German Civil Code). This right of withdrawal does not apply to businesses.

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us

Isabel Ernst
trading as „Capacity Leadership Coaching“
Business name: Ernst Systems
Möhnestraße 5
79238 Ehrenkirchen
Germany
Phone: +49 (0)176 32357986
Email: hello@ernst-systems.com

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

If you requested that services, such as the setup of Orena, begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of the exercise of your right of withdrawal, compared to the total scope of services provided for in the contract.

Early expiry of the right of withdrawal

For a contract for the supply of digital content not on a tangible medium, the right of withdrawal expires once we have begun performing the contract after you have expressly consented to us beginning performance before the end of the withdrawal period, you have acknowledged that you thereby lose your right of withdrawal once performance begins, and we have provided you with a confirmation of the contract (section 356 (5) German Civil Code).

For a service contract, the right of withdrawal expires once we have fully performed the service and only began performance after you gave your express consent and at the same time acknowledged that you lose your right of withdrawal once the contract has been fully performed (section 356 (4) German Civil Code).

Model withdrawal form

If you wish to withdraw from the contract, please complete and return this form.

  • To Isabel Ernst, business name: Ernst Systems, Möhnestraße 5, 79238 Ehrenkirchen, Germany, email: hello@ernst-systems.com
  • I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods (*) / the provision of the following service (*) / the supply of the following digital content (*):
  • Ordered on (*) / received on (*):
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.